What warranty does the PVR Iris come with?

Limited Global Warranty

30th April 2019

PLEASE READ THIS ENTIRE DOCUMENT CAREFULLY, BECAUSE IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS

This limited global warranty is issued only by Private VR INC. (“PVR”)

Subject to the exclusions contained below, this warranty is issued to the first consumer purchaser of PVR Products (see www.pvrmall.com for a full list of PVR Products), PVR certified accessories sold for use with these Products ("Accessories") to be free from defects in materials and workmanship under normal consumer usage for the period outlined below.

The first consumer purchaser agrees that there have been no affirmations of fact, promises, or representations made by PVR relating to the Products and becoming part of the basis of the bargain. The descriptions of the Products covered by this Limited Warranty are for purposes of reference only, and there is no express or implied warranty that any Products conform to the description.

THIS LIMITED WARRANTY IS A CONSUMERS EXCLUSIVE AND SOLE REMEDY, and applies as follows to new PVR Products purchased by consumers from countries or territories where PVR ships Products and Accessories to.

Length of Coverage

One (1) year from the date of purchase by the first consumer purchaser of the Product.

Exclusions

Normal wear and tear: Periodic maintenance, repair and replacement of limited-life consumable products (eg face pad, MicroSD card) due to normal wear and tear are excluded from coverage.

Abuse and misuse: Defects or damage that result from:

  • improper operation, storage, misuse or abuse, accident or neglect, including but not limited to physical damage (cracks, scratches, etc) to the Product;
  • contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food;
  • direct exposure to sunlight or any other strong light source
  • use of the Products for commercial purposes or subjecting the Products to abnormal usage or conditions; or
  • other acts which are not the fault or negligence of PVR, are excluded from coverage.

Use of non-branded or non-certified PVR Products: Defects or damage that result from the use of Non-PVR certified Products, accessories, software, chargers or other peripheral equipment are excluded from coverage.

Unauthorized service or modification of PVR Products: Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than PVR are excluded from coverage.

Altered or modified Products: Products with any other alterations or modifications not approved by PVR are excluded from coverage.

Communication devices: Defects, damages, or the failure of Products due to any service, device or signal you may subscribe to or use with the Products is excluded from coverage.

Who is Covered?

This Limited Warranty extends only to the first consumer purchaser, and is not transferable.

What Will PVR Do?

Consumers who believe their PVR Products are faulty should contact help@pvrmall.com

Products will be confirmed to be faulty by PVR, in its sole judgment, upon testing as instructed or undertaken by PVR. If a Product is found to be faulty under the terms of this Limited Warranty, PVR will, at its option, repair or replace any Products that do not conform to this warranty. This shall be the consumer’s sole remedy. PVR reserves the right to use functionally equivalent reconditioned/refurbished/pre-owned or new Products, accessories or parts in the warranty process. No data added to your Product, including but not limited to PVR account details, downloaded videos, will be reinstalled. To avoid losing such data please create a backup or remove the data prior to requesting service.

How to Obtain Warranty Service or Other Information

In order for you to obtain performance under this Limited Warranty, you must contact help@pvrmall.com.

You will receive instructions on how to ship the Products to PVR. You will be liable for all costs associated with shipping the Products to PVR. Shipping costs will be refunded at the sole discretion of PVR if Products are confirmed to be faulty by PVR, in its sole judgment, upon testing as undertaken by PVR.

To obtain service, you must include:

  • the email address that you received authorization from PVR to return your Product
  • your PVR Product

No returns will be accepted without an appropriately completed RA form.

What Other Limitations Are There?

THE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. PVR MAKES NO OTHER WARRANTY OF ANY KIND WHATEVER, EXPRESS OR IMPLIED. THIS EXPRESS LIMITED WARRANTY EXCLUDES ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY SUCH IMPLIED WARRANTIES, WHICH EXCEED THE AFORESAID OBLIGATION, ARE HEREBY DISCLAIMED BY PVR, AND EXCLUDED FROM THIS EXPRESS LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES FOR THIS PRODUCT WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF OR PERTAINING TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO WARRANTY OR CONTRACT FOR SALE, MAY BE BROUGHT MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION HAS ACCRUED.

IT IS UNDERSTOOD AND AGREED THAT IN NO EVENT SHALL PVR BE LIABLE, WHETHER IN CONTRACT, IN TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE), OR UNDER ANY WARRANTY, FOR: (1) DAMAGES IN EXCESS OF THE PURCHASE PRICE PAID FOR THE PRODUCT; (2) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR ANY OTHER TYPE OF DAMAGES (INCLUDING WITHOUT LIMITATION, ATTORNEYS FEES AND COSTS) OF ANY KIND; (3) ANY LOSS OF REVENUE OR PROFITS; (4) ANY LOSS OF BUSINESS, OR GOODWILL; (5) ANY LOSS OF DATA; OR (6) ANY OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW. THE PRICE PAID FOR THE PRODUCT IS A CONSIDERATION IN LIMITING PVRS LIABILITY TO REPAYMENT OF NO MORE THAN THE PURCHASE PRICE PAID BY THE CONSUMER.

THE CONSUMER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO ANY PERSON OR PROPERTY ARISING OUT OF USE OR POSSESSION OF ANY PVR PRODUCT COVERED BY THIS LIMITED WARRANTY WHICH IS NOT THE FAULT OR NEGLIGENCE OF PVR.

Some states, countries and jurisdictions do not allow the limitation or exclusion of liability, or incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another.

The consumer acknowledges and agrees that he or she has read, or has voluntarily chosen not to read, after being given a reasonable opportunity to do so, the instruction manual for this Product which is available at www.pvrmall.com, prior to use.

The consumer further acknowledges and agrees that he or she has read, or has voluntarily chosen not to read, after being given a reasonable opportunity to do so, the Limited Warranty for this Product.

The consumer acknowledges and agrees to all terms stated within this Limited Warranty.

The first consumer purchaser acknowledges and agrees that he or she shall not be deemed to be a merchant.

Severability

If any clause or provision of this Limited Warranty is negated because a provision or clause, or application thereof, is held invalid, and such invalidity would change or modify the obligations of the parties as contemplated in light of the assumed validity of such provision or clause, or application thereof, the remainder of this Limited Warranty shall not be affected.

Thank you for choosing a PVR Product.

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